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Support

TimerGPS support


Latest news:

Click on the text to expand
TimerGPS+ software update: 2/2017 TimerGPS+ Version:2.02.07

This update fixes some device pairing issues.

  • Optimized pairing with HR-Move
  • General localization fixes

Start here: Products -> TimerGPS+ -> Guides

TimerGPS+ software update: Release: 11/2016 Version: v2.02.00

This is a major release containing some of the most wanted features. Latest update for TimerGPS+ device contains:

  • Improved usability of Heart rate related functions
  • Recovery heart rate measuring has been added after every excercise
  • Heart rate log now logs event name and start- and end heart rates
  • An option to disable heart rate functions has been added to the options menu
  • General bug fixes

Start here: Products -> TimerGPS+ -> Guides


Product support

Select your device from below, that you wish to get help for.

timergps_webshop_image
T100-laite-ENG

TimerGPS+ maintenance guide

Select a category: From FAQ, you can find answers for the most common problems. From Guides, you can find manuals and video tutorials on how to use the device. From maintenance, you can find what you can do yourself and what to do if nothing you could do helps.


FAQ


Guides

Update guide video

This guide shows how to update and upload your training data to our TimerGO service
You need the following to update your device:

  • Functioning USB cable
  • TimerGPS Connector software

Download Connector here: Connector

Documentation

Below you will find documentation for TimerGPS + device.

  • Quick guide: quick guide that comes with the package, when you bought the device.
  • Manual: full manual of TimerGPS+ and its features.
  • Update guide: document detailing the update process.

Maintenance

Updates for TimerGPS

To update your TimerGPS+ device, download and install our TimerGPS Connector software. This software enables you to: download latest updates for your TimerGPS+ device; upload your training data to our TimerGO service. For detailed update instructions, visit our guides page.

TimerGPS Updater for Windows:
Download

Maintenance for TimerGPS

Before you send your device for maintenace, check that there isn’t anything you can do.

  • If the device othervise functions properly but the battery doesn’t charge or data doesn’t transfer to Connector software, check that the USB cable and charger are not damaged, by trying alternative cables and chargers

If none of the above worked, or the device is clearly damaged, follow this link for more details.


TimerGPS T100 maintenance guide



FAQ


Guides

Documentation

No documents available for this device.


Maintenance

The service for this model has been discontinued! Before you send your device for maintenace, check that there isn’t anything you can do.

  • If the device othervise functions properly but the battery doesn’t charge or data doesn’t transfer to Connector software, check that the USB cable and charger are not damaged, by trying alternative cables and chargers.

Things that can be done for this model:

  • Battery change
  • Exchange for the later TimerGPS+ model with a discount.

If none of the above worked, or the device is clearly damaged, follow this link for more details.


TimerGPS HR-Move maintenance guide


FAQ


Guides

Documentation

Below you will find documentation for the HR-Move heart rate girth.

HR-Move user guide: Guide on how to setup the girth.

Maintenance

Before you send your girth for maintenace, check that there isn’t anything you can do.

  • If the sensor module doesn’t seem to work, try changin the battery for a new one. When the battery voltage gets low the range of the sensor gets weaker.

If none of the above worked, or the device is clearly damaged, follow this link for more details.


 General Documents

Here you can find general documents related to TimeGPS as a whole. Device specific documentation can be found from their own support pages.

  • Update instructions: Instructions on how to use the TimerGPS Connector to update your device.
  • Brochure: Introduction to TimerGPS products

 


Registering your TimerGPS

By registering your device you will receive several bonuses such as:

  • Additional 3 months to your product warranty
  • You can update your device with the latest software release
  • You will be kept up to date with our software releases
  • You get a free trial to our TimerGO service

To do this, you will have to download and install our “Connector” TimerGPS updater software (download link below) and create your account trough its registering process.

TimerGPS Updater for Windows:
Download

Sending your device to service

Before you send your device to service, check what can be done to it from your products own support page:

Pricing: TBA

Warranty cases: TBA

When sending products to service, fill this form and send it with the package:
Pdf: download Doc:download

 

Service address:
TimerGPS Europe Oy
Automaatiotie 1
90460 Oulunsalo
Finland

Updates for TimerGPS

Note that there are no longer updates for TimerGPS T100 model.

To update your TimerGPS+ device, download and install our TimerGPS Connector software. This software enables you to: download latest updates for your TimerGPS+ device; upload your training data to our TimerGO service.

TimerGPS Updater for Windows:
Download

Contact information(08 am – 04 pm UTC+02:00 )

Maintenance related questions:

TimerGPS Serviceflag_ico_gb  Tbfinland
service@timergps.com
+358 (0)45-120 0990

Software related questions:

TimerGPS IT-Supportflag_ico_gb  Tbfinland
service@timergps.com
+358 (0)45-203 8700